Why You Need Big Island PM

Owning a home on the Big Island is a dream come true, but it also comes with unique challenges. Without proper monitoring, minor issues can escalate into costly problems. Big Island PM works to keep your home safe and well-maintained in your absence. Here are three critical examples of what can go wrong and why having a professional property monitoring company like Big Island PM is essential.

Our client was notified by the HOA about a potential “small leak” from the vacant upstairs condo. They had been told it was a minor issue with the water heater, possibly affecting the unit below. However, when we arrived at the scene, it became clear this was far from minor—the upstairs water heater had failed completely, releasing 50 gallons of water into the ceiling of our client’s unit. While the damage to the upstairs unit was contained to the floor, the majority of our client’s unit below was severely impacted.

We responded quickly, shutting off the water immediately and contacting mitigation companies on behalf of the homeowner. Dehumidifiers were set up within hours, preventing mold growth that could have further complicated the situation. Throughout the renovation process, we provided ongoing support, including removal of damaged items, progress updates, and coordination with the delivery of materials and appliances.

This incident highlights why having a service like Big Island PM is invaluable. Quick action helped minimize the damage and avoid additional problems like mold. With us on the ground, even when you’re away, you can have peace of mind knowing your property is in good hands.

During a routine home visit for one of our clients, we walked in and immediately noticed a strong, unpleasant odor. The problem was easy to spot—the refrigerator had broken down, leaving the freezer door stained from melted ice and a pool of liquid on the floor. Upon further inspection, we discovered mold had already begun to grow on the walls around the refrigerator.

We acted quickly to resolve the issue, disposing of the spoiled food and thoroughly cleaning the area. We also helped the client select a new refrigerator that was available for immediate delivery. We coordinated the delivery and set-up, ensuring everything was in place before the client’s return for Thanksgiving.

Without our timely intervention, the client would have come home to a major mess and potential health concerns. Instead, they were able to enjoy a clean and fully functional home, as if nothing had ever happened. This is just one example of how Big Island PM takes the stress out of home ownership, providing peace of mind when you’re away.

Bug infestations happen often, especially with food brought into your home. Pantry beetles, including cigarette beetles and grain weevils, are a common problem in Hawaii’s warm, humid climate.  Bug infestations can occur even in the cleanest of homes because these pests can enter in the form of eggs, which are usually undetectable until after your guests have left. Common sources include grains, spices, fruits, and even sealed seasoning packets from the store that may contain beetle larvae.

At Big Island PM, we routinely inspect cupboards after guests leave to prevent infestations or address any issues quickly. If we notice pests like pantry beetles or ants, we take immediate action to resolve the problem before it spirals out of control. During our visits, we also check for signs of termites and any evidence of termite damage, helping to protect your home from one of the most destructive pests in Hawaii. By catching these issues early, we help keep your home clean, safe, and pest-free, giving you peace of mind while you’re away. Left unattended, pantry beetles can quickly multiply, spreading throughout your cabinets and home.