Frequently Asked Questions
What is Big Island Property Monitoring, LLC?
Big Island PM is a professional insured, bonded and accredited Home Watch Service serving the Big Island. We check your property and identify problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.
My alarm company provides security for my home. What value do you add?
An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance
What are your credentials?
Big Island PM proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to insure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.
Do you provide keyholder services?
Absolutely! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.
Are your services expensive?
We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.
Are you a property inspector?
While we check your property, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems.
Are you a house sitter service?
We are not a house sitter. Our core service includes periodic visits to your home where we follow a specific and mutually agreed upon checklist. We take great pride in making sure your home is as you left it for your return.
What type of reporting can I expect from you?
When our check is complete, we will send you a detailed report by email with pictures of any problems identified upon completion of inspecting the interior and exterior of your home.
We have a neighborhood watch program. Doesn’t that do the same thing?
Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Big Island PM provides. We will check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program.
If I need coordination with contractors doing work on my home can you help?
Big Island PM Consulting Services can provide your hired vendors with access to the property. We can remain on-site if desired or provide periodic progress reports of the work being completed for your review. We ask for at least a 48 hours notification to schedule this service.
If you find a problem what type of notification will I receive?
Big Island PM will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.
Can you help me with home maintenance services?
While we do not provide home maintenance services, we can refer you to quality contractors or vendors and coordinate access to your property.